Frequently Asked Questions

Please find below a list of the fees that we require to collect from a merchant:

• Merchant Discount Rate (MDR) – Per Transaction
• Transaction Fee (Approve/Decline) – Per Transaction (transaction cost as the authorization cost plus the settlement cost. Hence if a transaction is declined it is treated as an authorization cost, normally the decline charge will be lower than approve cost)
• Fraud Scrubbing Costs – Per Transaction. (Apply only when an order is failed in the fraud filter)
• Refund – Incurred fee, if only.
• Chargeback – Incurred fee, if only.
• Statement & Wire Fee – Per payout (weekly/monthly)
• Monthly Fee – Per Month
• Setup Fee – Lump Sum (Amount will be deducted from merchant first payout as standard practice)

Our minimum payout amount is USD2000. For any week with less than USD2000 in volume, the amount will be brought forward to the next payment week for accumulation.

The first payment will be initiated 14 days after CLOSURE of the statement week. Subsequently all payments will be paid on a weekly basis. Please view the table below as an example.

Crystal Payments reserves the right to put merchants on a special payment schedule if sales are irregular or sales volume on an account stops without prior notice given to Crystal Payments by the merchant or chargeback ratio exceed the appointed quota.

A security deposit of 10% of every transaction is held in escrow for 6 months and then refunded to you. These funds are held by our banks to indemnify Crystal Payments from chargebacks and claims lodged against your account due to merchants going out of business, bankruptcy, fraud charges and claims for non-delivered goods, warranties and or pre-paid yearly fees.

There are several reasons why a payment is delayed. Please verify the following issues before you contact our Payments Department:

• You are located in the EEC and your bank number is not in the IBAN format
• There are too many fluctuations in your sales to have regular payments
• Your account is suspected conduct fraud order or high CB.
• There is a bank routing delay between your and our bank
• The Beneficiary Name in the profile is different from the Legal Name and you did not send a written and signed statement from the CEO of the company
• Your business type requires special security measures (such as tracking numbers as confirmation of sale)

You are required to complete and submit the merchant pre-check form, and a representative will get back to you as soon as possible regarding the merchant account and the appropriate documents needed to setup the merchant account.

You may be given a direct account or a sponsored/Aggregate merchant account (unless you have specified otherwise).

A direct account is an account that is wholly yours and usually you will be given a choice of your own descriptor (the name that appears on your credit card statement).

A sponsored/Aggregate merchant account is an account which is shared among a few merchants that are running on the same category / industry.

Once your site is pre-approved, we will send over the pricing/quotation together with a list of requirements that your website has to comply with. These are usually only cosmetic changes to abide to bank regulations.

Crystal Payments does NOT support child pornography, and will never process for any such websites or any websites that has links to it. We do not support any websites that perform or promote trade of the following kind:

• Weapons
• Dangerous drugs
• Animal cruelty
• Violation of human rights
• Inhumane acts
• Disturbance to world peace
• Anti-religious sentiments
• Anti-government sentiments
• Any products or services that the respective acquiring banks treat as illegal

Yes, we have developed our own Payment Processing System with the following key requirements in mind:

• High performance
• High availability
• High capacity
• High security
• High usability

With years of experience in the online payment processing industry, we know that there is nothing more frustrating for the merchants than to suddenly discover that their payment processing service is down, payment pages do not work or the control panel "times out" due to a database error. At Crystal Payments, we have invested significant resources to build an infrastructure that boasts excellent reliability, offers high performance, and protects us and our merchants against any security threats.

The entire network is monitored 24/7. In case any server anomaly is detected, an immediate action takes place to ensure that neither Crystal Payments merchants, nor their customers have to deal with the service downtime or outage.

Crystal Payments' service includes a highly-sophisticated, built-in Anti-Fraud System that prevents fraudulent transactions and significantly reduces the fraud risk. Therefore, it helps to avoid delayed merchant payouts and penalties. Our anti-fraud tools are provided to all merchants, free of charge, as a part and parcel of our offer. The Anti-Fraud System screens all the data provided upon a transaction estimates the risk and automatically blocks any suspicious transactions before they are performed! The risk estimation is based on various criteria, such as: comparison of the service recipient's address with the country where a bank that has issued a credit card is located, customer's Geo IP localization, anonymous web proxy identification and many more.

The fraud score, being the result of the Anti-Fraud System check, can be used to block suspicious transactions. The score range is: 0-10 points. The higher the score, the bigger the risk of a fraudulent transaction. Normally, only evident frauds, reaching the score of 10 points, are blocked. However, Crystal Payments allows you to set your own fraud score limit thus reduce the risk even more effectively. You can monitor the fraud scores for all the transactions via your Crystal Payments Merchant Panel. You will be able to review all the scores for transactions that were blocked as well as for those that were successfully processed (their score was below a set limit). Moreover, each transaction includes a comprehensive, undestandable description explaining the fraud score.

For all our merchants Crystal Payments offers free technical support in the integration phase and afterwards. Our help does not include custom software development. We won't DO the integration with your IT System but we will help you in case you have any problems.